When you register with Dahaka, you share certain information with us. This page explains clearly what we collect, how we use it, and how we keep it safe.
In brief: Dahaka never sells your data. Information is used solely for providing services, ensuring security, and meeting legal obligations. Everything is explained in detail on this page.
To create your account and deliver our services, we need to collect certain information. This data falls into three main categories.
Registration Details: When you open an account with Dahaka, you are required to provide your name, date of birth, email address, mobile number, and preferred currency. During KYC verification, information from your national ID or passport is also collected.
Usage data: While you use the platform, certain information is collected automatically — such as your IP address, device type and operating system, browser details, login time and location, and how long you spent viewing each part of the site.
Transaction Information: Deposit and withdrawal amounts, payment methods, gaming history, and betting details are all stored within Dahaka's systems.
| Data Type | Example | At the time of collection |
|---|---|---|
| Personal Information | Full Name, Date of Birth, NID Number | Registration & KYC |
| Contact Information | Email, Phone Number | Register |
| Financial information | BKash number, Bank Account | At the time of payment |
| Technical Information | IP address, device information | On each visit |
| Gaming Information | Betting history, wins and losses | Session duration |
Dahaka uses the data it collects solely for defined purposes. No information is used unnecessarily, and keeping data usage limited is a core part of our policy.
If you no longer wish to receive marketing or promotional emails, you can unsubscribe via your account settings or by emailing support@dahaka.best.
Dahaka protects user data through multiple layers of security — covering both technical and organizational measures.
That said, no system is 100% impenetrable. In the event of a data breach, Dahaka will notify affected users within 72 hours and take immediate action to limit any damage.
Dahaka's website uses cookies. Cookies are small text files stored on your device that help remember your preferences and improve your overall experience.
Essential Cookies: Remembering your login session, saving your cart or game progress — the site cannot function properly without these. Essential cookies cannot be disabled.
Analytics cookies: To understand which parts of the site are most used and where issues arise. All data is collected anonymously.
Marketing cookies: To show you relevant offers based on your preferences. You can turn these cookies off at any time.
Dahaka does not retain data beyond what is necessary. However, certain information must be kept for a defined period for legal reasons.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of active account + 5 years | Legal Obligations |
| Transaction History | 7 years | Requirements of financial regulatory authorities |
| KYC documents | 5 years after account closure | Identity verification and fraud prevention |
| Communication logs | 3 years | Dispute Resolution |
| Analytics data | 2 years (anonymised) | Service Improvement |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
You have fundamental rights over your personal data on Dahaka. To exercise any of these rights, email us at support@dahaka.best.
Once a rights request is submitted, Dahaka will verify your identity and act as quickly as possible. Responses are typically provided within 14 business days.
Dahaka does not collect or process data from individuals under 18. Age is verified at the point of registration, and account creation is blocked for minors.
If a minor's data is ever collected by mistake, it will be deleted immediately upon discovery and the associated account will be closed.
If a parent or guardian suspects their child is using Dahaka, please contact us immediately at support@dahaka.best — we will act promptly.
Dahaka may update this Privacy Policy as needed. For significant changes, a notice will be sent to your registered email and the updated date will be shown at the top of the page.
Continued use of Dahaka after a new policy takes effect will be considered acceptance of the updated terms. We recommend checking this page from time to time.
For any privacy-related questions or concerns, please contact us:
Suspicious activity: If you suspect unauthorized access to your account, change your password immediately and contact Dahaka support. We can temporarily lock your account while the matter is investigated.
Phishing alert: Dahaka will never ask for your password or payment details via email or SMS. If you receive such a message, it is a phishing attempt — please report it to Dahaka immediately.
Every layer of technical security works together to keep your data protected.
At Dahaka, you don't just play — you also have real control over your own data.
If you'd like to know what information Dahaka holds about you, simply submit a request. We'll provide a complete disclosure within 30 days — nothing withheld.
Any incorrect information can be updated through your account settings or via our support team. Keeping your details accurate ensures smooth KYC verification and hassle-free payments.
You may request that any data beyond what is required by law be deleted. Data is also automatically removed after a set retention period following account closure.
You can opt out of promotional emails or SMS at any time — either through your account settings or by contacting support. Transactional messages related to your account will not be affected.
You can download your account history, gaming records, or transaction list. Submit a request to Support and it will be sent to you in a specified format.
You can disable analytics and marketing cookies in your browser. Only essential cookies are mandatory — all others are optional.
It's natural to be cautious about sharing information online — especially sensitive details like financial transactions and identity documents. Questions like "What will this data be used for?" and "Who will have access to it?" are entirely reasonable. Dahaka takes these questions seriously, which is why this privacy policy has been written in such detail.
The primary reason Dahaka collects your information is security — your security. Without age verification, minors could access the platform. Without identity verification, it becomes impossible to prevent fraud and money laundering. Without KYC, even your own withdrawals are at risk — someone else could take over your account and withdraw your funds. So data collection is not for our benefit; it is fundamentally to protect you.
Many users have concerns about payment information. Dahaka never stores your full bKash PIN or bank password. Payment processing is handled directly through bKash or Nagad's own secure gateway — Dahaka only retains the transaction reference number and amount. Your payment details are never stored directly on Dahaka's servers.
A word on SSL encryption — some people assume it's just a formality. In reality, 256-bit SSL means every piece of data traveling from your browser to Dahaka's servers is encrypted. Breaking this encryption would take even today's most powerful computers trillions of years — it is, for all practical purposes, unbreakable. The padlock icon you see next to Dahaka's address in your browser is your confirmation that this encryption is active.
Many people find cookies frustrating — especially the question of "why do all sites ask for cookies?" Without Dahaka's essential cookies, you won't be able to stay logged in — you'd have to enter your password every time you navigate to a new page. Analytics cookies help us identify which features aren't working and where users are getting stuck — this feeds directly into improving our service. Marketing cookies are optional and can be turned off at any time.
Transparency about data retention is a core part of our policy. Some data must be retained even after account closure — this is a requirement of Bangladesh's financial regulatory authorities, not a choice Dahaka makes unilaterally. Once the specified retention period ends, your data is permanently deleted with no backups kept.
A closing thought — for many platforms, a privacy policy is little more than a formality. For Dahaka, it's a genuine commitment. The investment we make in protecting your data — in technology, audits, and staff training — isn't just about compliance. It's because we know that without your trust, Dahaka has nothing.
Now that you've read our Privacy Policy, go ahead and register with confidence — your data is protected to the highest standard at Dahaka.